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Customer Service

We want you to be 100% satisfied! Return any non-personalized item within 60 days of purchase and we will refund your merchandise price, credit your charge card, replace the item or credit your account towards a more suitable item – as you desire.

Website Help

These links should provide all the information you'll need to have an easy and enjoyable shopping experience. If you need additional help, please don't hesitate to contact Customer Service.

Website Problems

Our technical team monitors our site regularly for performance and reliability but, unfortunately, problems do occasionally occur. Here are some tips to ensure the best experience on backtobasicstoys.com.


1. Make sure your browser software is up-to-date.

You'll have the best results using Explorer 7 and above, Firefox 3 and above, Safari 3 and above, and Google Chrome 3 and above. If your browser software is older than these, we recommend updating.

Use the links below to update your browser software:

Internet Explorer for Windows

Firefox

Safari

Chrome

Not sure which version you're using?
Tips for identifying your software version number . . .

If you're using Windows

  • Go to the Help menu at the top of your browser. Click on About.
  • You will see a window that tells you your browser and version number (ex: Internet Explorer 5.0).

If you're using Mac OS

  • Click the browser name on the top menu bar next to the Apple.
  • Click "About..." at the top of the drop-down menu. A window displaying the browser name and version number will appear (ex: Firefox 3.0.15).

2. Make sure javascript is turned on.

Javascript is a programming tool that backtobasicstoys.com and many other websites use to enhance their functionality.

Please consult the Help screen in your Web browser to learn how to enable javascript if it had previously been disabled.


3. Make sure "cookies" are enabled.

"Cookies" are small packets of information that a web page asks your browser to store. backtobasicstoys.com does not store information on your computer, but does use cookies technology to keep track of customer sessions. This poses no security or privacy risk to you.

You will not be able to register or place items in your cart if cookies are not enabled.

Please consult the Help screen in your Web browser to learn how to turn on or enable cookies if they had previously been disabled.

If you are still experiencing difficulties, please contact Customer Service.