Customer satisfaction is our main goal. If you have any questions or concerns about a product or order, please contact us –   we’re available from 7am to 1am EST, 7 days a week.  For questions about a specific order, be sure to include your order number and/or the billing name and zip code on the order. E-mail: Click here to send us an e-mail Phone: 1-800-356-5360 Fax: 1-800-356-4174    International Customers Call: 719-948-1956 Or, you may find your answer by clicking one of the links below.

Satisfaction Guaranteed We want you to be 100% satisfied! Return any non-personalized item within 60 days of purchase and we will refund your merchandise price, credit your charge card, replace the item or credit your account towards a more suitable item – as you desire.

We want you to be 100% satisfied! Return any non-personalized item within 60 days of purchase and we will refund your merchandise price, credit your charge card, replace the item or credit your account towards a more suitable item – as you desire.

If the item is defective/damaged, or if a shipping error was made, we will also refund postage, handling and any gift-wrapping charges for that item.

Gift order recipients may exchange items or receive a gift certificate.

How to Return Merchandise

1. Use the original carton whenever possible. Otherwise use a strong and secure carton, sealed securely with tape.
2. Fill out and enclose the return form, found on the back of the packing slip you received with your order.
3. Use the pre-printed return label provided on the packing slip you received with your order.
4. Be sure your package is insured and prepaid. Sorry we cannot accept C.O.D returns.

We will do everything possible to expedite the handling of your return. Please allow sufficient time for us to receive and inspect the merchandise. If you are requesting a credit card refund, please allow one billing cycle for credit to appear.

If further assistance is needed, please call us at 1-800-356-5360 or e-mail us at customerservice@backtobasicstoys.com.   

Remove from Catalog Mailing List To remove your name from our catalog mailing list, please call us at 1-800-356-5360 or e-mail us at customerservice@backtobasicstoys.com.  Please be sure to include your full name and address.